The Service Delivery and Quality (SDQ) unit supports Member States to design and build integrated health service delivery models that support people’s journey through well-coordinated, inclusive network of safe care including informal sectors.

This is accomplished through:

• Strengthening primary health care and integrated service delivery by supporting the reorganization of health services across all levels of care – from primary care to hospitals – to be more accessible, coordinated, and responsive to people’s needs.
• Improving patient safety and quality of care by supporting system-wide efforts in performance improvement, infection prevention and control, emergency and critical surgical care, safe clinical practice, leadership and management for continuous quality improvement.
• Integrating traditional, complementary, and integrative medicine by supporting Member States to develop policies and regulatory frameworks that incorporate traditional medicine into national health systems and integrated services.
• Advancing rehabilitation, disability, and long-term care by supporting countries to improve access to evidence-based rehabilitation, disability inclusion and long-term care as part of comprehensive and people-centred care.